Privacy Policy
Bearbet.com.au (“Bearbet) – PRIVACY POLICY
Last updated: 22 March 2026, Version 2.01
INTRODUCTION
Bet Holdings Pty Ltd (ABN 36 679 705 876), trading as Bearbet (“we”, “us”, “our”), is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to all BEARBET platforms, including our website, mobile applications and related services.
WHAT PERSONAL INFORMATION WE COLLECT
We may collect the following categories of personal information:
- Identity information (e.g. name, date of birth)
- Contact details (e.g. address, email, phone number)
- Government identifiers (e.g. driver licence, passport, Medicare details)
- Financial information (e.g. bank account and payment details)
- Transaction and betting activity
- Device and technical data (e.g. IP address, browser type, location data)
- Identity verification information (including documents and verification results)
- Behavioural and usage data (including interactions with our platform and communications)
- Information required for compliance with legal obligations (e.g. AML/CTF checks, sanctions screening, source of funds)
- Customer support interactions and complaint information
If you are unable to successfully verify your identity through the automated GreenID process, you may contact our support team and provide additional documentation. With your consent, we may use this information to verify your identity in accordance with our legal obligations.
HOW WE COLLECT PERSONAL INFORMATION
We collect personal information:
- Directly from you (e.g. account registration, deposits, interactions)
- Through our platforms (including cookies and analytics tools)
- From identity verification providers (including GBG GreenID)
- From credit reporting bodies and fraud prevention agencies
- From government databases via authorised intermediaries
- From third-party service providers and publicly available sources
In some circumstances, we may generate new information based on analysis of the information we hold.
PURPOSES OF COLLECTION
We collect, use and disclose personal information for the following purposes:
- To provide wagering services and manage your account
- To verify your identity
- To comply with legal and regulatory obligations, including under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth)
- To conduct fraud detection, risk management and security monitoring
- To undertake sanctions screening and source of funds checks
- To process payments and transactions
- To communicate with you, including customer support
- To provide marketing communications where permitted by law
- To improve our services, systems and customer experience
- To comply with our licensing obligations and regulatory requirements
IDENTITY VERIFICATION (GREENID AND DVS)
We use GBG’s GreenID service, which is an approved Gateway Service Provider (GSP) and formally appointed as our Information Match Agent, to verify your identity.
How this works:
- You provide identification details (e.g. name, date of birth, document details)
- This information is submitted to GreenID
- GreenID, as an authorised Gateway Service Provider, may connect to the Australian Government’s Document Verification Service (DVS) and other official data sources to verify your identity. Your information is matched against official records
- A verification result (e.g. match / no match) is returned to us
Important disclosures:
- Bearbet does not directly access the DVS
- Identity verification is conducted via GreenID as an authorised intermediary
- Your personal information may be disclosed to:
- GBG GreenID
- Government agencies via the DVS
- Credit reporting bodies and other authorised data sources
- We receive verification outcomes, not underlying government records
Legal basis:
This process is required to:
- Comply with AML/CTF obligations
- Prevent fraud and identity misuse
- Meet licensing and regulatory requirements
Identity
Verification Consent
By proceeding with identity verification, you expressly consent to Bearbet collecting, using and disclosing your personal information (including your
name, date of birth and identification document details) to GBG’s GreenID
service for the purpose of verifying your identity.
- You understand that GreenID is an authorised Gateway Service Provider and may disclose your information to the Australian Government’s Document Verification Service (DVS) and other official record holders to confirm your identity.
- You understand that your information will be checked against government records and that a “match” or “no match” result will be provided to Bearbet. Bearbet does not receive the underlying government records.
- You acknowledge that this process is required for compliance with legal obligations, including anti-money laundering and identity verification requirements.
- If you do not consent to this identity verification process, we will be unable to open or maintain an account for you or provide wagering services.
DISCLOSURE OF PERSONAL INFORMATION
We may disclose your personal information to:
- Identity verification providers (including GBG GreenID)
- Payment processors and financial institutions
- Credit reporting bodies and fraud detection agencies
- IT service providers, hosting providers and data processors
- Professional advisers (legal, accounting, compliance)
- Regulators and government authorities (including AUSTRAC)
- Law enforcement agencies
- Racing and sporting controlling bodies (integrity purposes)
- Related entities and corporate group members
- Business partners where relevant to promotions or services
- Potential purchasers in connection with a business sale or restructure
We will only disclose personal information where reasonably necessary or required by law.
OVERSEAS DISCLOSURE
Some of our service providers and related entities are located overseas, including in the Philippines. Our overseas service providers, including those located in the Philippines, do not access or use the DVS or any systems used to perform identity verification.
Where personal information is disclosed overseas, we take reasonable steps to ensure that recipients handle that information in accordance with the Australian Privacy Principles, including through contractual safeguards.
DATA RETENTION
We retain personal information only for as long as necessary to:
- Provide our services
- Comply with legal obligations, including AML/CTF record-keeping requirements (generally 7 years)
- Resolve disputes and enforce agreements
We do not retain document numbers or copies of identity documents following verification. Identity verification checks are conducted through GreenID, and we retain only the verification outcome and limited personal information required for account management and compliance with legal obligations. When personal information is no longer required, we take reasonable steps to destroy or de-identify it.
DATA SECURITY
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.
Security measures include:
- Encryption of sensitive data
- Secure infrastructure and hosting environments
- Access controls and authentication protocols
- Monitoring, logging and audit processes
In the event of an eligible data breach, we will comply with the Notifiable Data Breaches (NDB) scheme and, where required, notify the Framework Administrator in accordance with our obligations under the DVS Business User Participation Agreement.
COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
- Enable core website functionality
- Analyse performance and usage
- Support advertising and marketing activities
Third parties (such as analytics and advertising providers) may also use cookies and tracking technologies.
You can control cookies through your browser settings.
DIRECT MARKETING
We may use your personal information to send you marketing communications where permitted by law.
You may opt out at any time by:
- Using the unsubscribe link in communications
- Updating your account preferences
- Contacting us directly
We comply with the Spam Act 2003 (Cth).
Service-related communications (e.g. account or security notifications) are not affected by marketing preferences.
ACCESS AND CORRECTION
You may request access to, or correction of, your personal information by contacting us.
We will:
- Respond within a reasonable timeframe
- Provide access unless an exception applies under the Privacy Act
We may require proof of identity before processing your request.
COMPLAINTS
If you have a complaint about how we handle your personal information, you can contact us:
Email: [email protected]
We will:
- Acknowledge your complaint promptly
- Investigate and respond within a reasonable timeframe (generally within 30 days)
If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
The current version will always be available on our website.
CONSENT
You consent to the use or disclosure of your Personal Information in circumstances which are:
Ø Set out in this Privacy Policy.
Ø Clearly explained to you at the time when the information is collected from you; or
Ø Otherwise permitted under the Australian Privacy Principles.
DISCLAIMER
bearbet.com.au and this Privacy Policy may be subject to applicable legislation, regulations and codes of practice. To the extent that this policy exceeds the minimum obligations of bearbet.com.au under the Commonwealth and Territory legislation, this policy serves as a documentation of our voluntarily self-imposed standards. While we are determined to meet those standards as best we can, to the extent permitted by law, bearbet.com.au is not liable if it does not adhere to any of these voluntary self-imposed standards, for any loss, liability, costs, expense or damage arising as a result of bearbet.com.au failing to meet any of the voluntarily self-imposed standards in this policy.